Good to know…

Binding Booking: Your booking shall become binding once your booking request and our response are both completed in writing.

Room Reservations: Regrettably, it is not possible to guarantee you a specific room number or floor, yet we will do our best to take your wishes into account. The same applies for table reservations in the individual eateries within the resort.

Prices: This is our current price list. All previous price lists are no longer valid. If the prices stated on your booking confirmation are different to those on the current price list, the prices and general terms and conditions in the price list accessible here shall prevail. Prices with * mean: Surcharges or flat rates apply for non-standard occupancy.

Local Tax: In South Tyrol, a daily local tax in the amount of € 2.10 per guest aged 14 years and older is payable.

Bed and Breakfast: The prices are inclusive of luxury half-board. Booking and prices of our apartments, incl. kitchenette, excl. cleaning available on request (Sonnenresidenz apartments & Residenz Alpen).

Children’s Prices: Reductions for children can be found on our price list. When booking online, any reductions for children will be automatically applied. To the hotel brochure

Bring the Dog: Dogs are welcome at a price of € 25 per day (excl. dog food) More information about bringing your dog on holiday

Payment/Deposit: A deposit of 40% may be payable in the event of special bookings (luxury chalets and suites, groups, other special arrangements). You must pay your bill upon departure. 

Payment Methods: We accept EC cards, Visa, MasterCard and advance payment by bank transfer.

Bank Details: Sparkasse St. Martin in Passeier, IBAN: IT10V06045 58840 000000010000, BIC/SWIFT Code: CRBZ IT 2 B031

Cancellation Conditions:
In the event of circumstances forcing you to cancel your stay at Quellenhof Luxury Resorts, the following conditions apply.

• Up to 4 weeks before arrival, cancellation is free.
• For cancellations made 4 weeks to 11 days before arrival, we charge 40% of the booking price.
• For cancellations made 10 days to 1 day before arrival, we charge 70% of the booking price.
• In the event of no-show or early departure, the booking is charged in full.

Cancellations are only accepted in writing. The cancellation conditions apply irrespective of whether the cancelled rooms are resold in full or in part. If a deposit has already been paid, it will be refunded in the form of a voucher after consideration of the cancellation conditions. We do not offer a refund.

We recommend taking out our travel insurance, which covers cancellation fees in the event of accident, illness or death of the insured and their children, parents or grandparents. Covid-19 illness is also covered. Please note that insurance arrangements need to be made at the time of booking, and that you can take out your policy through our partner HOGAST.

If you need to cancel your stay, we offer you the opportunity to rebook it for free up to 3 weeks before your arrival. The new booking must be made for a period within the same year, and is not eligible for free cancellation. In this case, cancellations are charged 40% until 11 days before arrival, 70% between 10 days and 1 day before arrival, and 100% in the event of no-show.
Reservations are confirmed as binding upon payment of a 40% deposit, with the remaining amount to be settled on the day of departure. We accept payments by debit card and Visa or MasterCard credit card. If you wish to make a cash payment, please be aware of the applicable limits. Alternatively, we accept payments by advance bank transfer, provided the full amount is received no later than the day of departure (standard processing time is 3 days).

Cancellation policy for exclusive suites and chalets
Should you not be able to start your stay at the Quellenhof Luxury Resorts, we can offer you the following cancellation conditions for exclusive suites and chalets.

• Up to 4 months before arrival, cancellation is free.
• For cancellations between 4 months and 2 months before arrival we charge 40% of the booked price.
• For cancellations between 2 months and 4 weeks before arrival, we charge 50% of the booked price.
• For cancellations between 4 weeks and 10 days before departure, we charge 70% of the booked price.
• In the event of cancellation between 10 days and the day before arrival, we will charge 80% of the booked price.
• In the event of no-show or early departure, 100% of the tour price will be charged.

Arrival: You can get to us easily by car, by train or by plane. Arrival Information

Check-in: You may access your room from 3pm on your scheduled arrival date.

Check-out: You are kindly requested to have vacated your room by 11am on your scheduled departure date. If you wish to check out late, you may do so (subject to availability). In such a case, a charge in the amount of 50% of the price of the room (excl. evening meal) will be payable and you will have until 6pm to vacate the room.

Parking: You may park your vehicle on our car park or in our underground garage free of charge. Guests staying in the Alpenschlössel can also use the underground garage there.

E-charging station: Several charging stations for electric vehicles (Mennekes) are available to you (for a fee).

Inclusive Services: We have put together a list of the wide range of inclusive services at the Quellenhof especially for you. Inclusive Services

Half-Board: Guests staying in our exclusive suites and chalets in the Guesthouse P+V can take breakfast and evening meal in the Panorama Restaurant on the fifth floor of the Guesthouse P. Guests in our other rooms and suites in the Guesthouse P+V, the Guesthouse F and the Guesthouse Q will enjoy their half-board experience in the Quellenhof main building. Guests staying in the Sonnenresidenz also dine in the Quellenhof main building. Those staying in the Alpenschlössel will receive their half-board in the Alpenschlössel.

À la carte restaurants: The Quellenhof à la carte restaurant and the Quellenhof Gourmetstube 1897 in the Quellenhof main building. Panorama Restaurant with a roof terrace and the ‘Teppanyaki’ sky restaurant in the Guesthouse P.

Dress Code: You are kindly requested to dress smartly for dinner.

Wine Cellar: 1.200 different wines, numerous weekly wine-tasting sessions and cellar tours

Bars: Quellenhof Bar in the Quellenhof main building, bar in the Alpenschlössel

Cigar Lounge: In the Quellenhof main building.

Spa: 23 Saunas. Four indoor pools, eight outdoor pools. We have separate spa areas for adults and families.
Adults only spa 
Family spa 
Spa Opening Hours 

Activity Programme:

• Infrastructure: 3D indoor golf facility, four-hole golf course, eight tennis courts, beach volleyball court, football pitch, horse riding facility, gyms, Acqua Family Parc, 25m Olympic swimming pool with timing facility. 3D cinema and climbing hall for the kids.
• Sporting Activity Programme: A wide range of activities, from Aquafit to Yoga. Weekly Sporting Activity Programme  You can acquire the current sporting activity programme at the hotel.
• Guided Tours and Organised Activities: Two guided hikes per week and two guided mountain bike tours, weekly football matches on our football pitch.
• Weekly music and dancing evenings, also live viewings of football matches and other events such as fashion shows, magic, casino royal and exhibitions in the Quellenhof Bar.

Car Hire:

• Bike Hire
• Hiking Equipment (Rucksack in your room, hiking pole hire, maps and more)
  
• Tennis racquet and ball hire
  

For Families: Bottle warmers, baby changing tables, baby intercoms, pushchairs and children’s rucksacks are available for hire. Access to Acqua Family Parc and the family saunas. Babysitting, children’s restaurant, kids club and mini club. 3D cinema, climbing hall, games rooms and much more. Children’s Programme
Family Offers