Good to know…

Information for Booking at the Quellenhof Resort

Binding Booking: Your booking shall become binding once your booking request and our response are both completed in writing.

Room Reservations: Regrettably, it is not possible to guarantee you a specific room number or floor, yet we will do our best to take your wishes into account. The same applies for table reservations in the individual eateries within the resort.

Prices: This is our current price list. All previous price lists are no longer valid. If the prices stated on your booking confirmation are different to those on the current price list, the prices and general terms and conditions in the price list accessible here shall prevail. To the hotel brochure

Local Tax: In South Tyrol, a daily local tax in the amount of € 1.80 per guest aged 14 years and older is payable.

Bed and Breakfast: The prices are inclusive of luxury half-board. Booking and prices of our apartments, incl. kitchenette, excl. cleaning available on request (Sonnenresidenz apartments).

Children’s Prices: Reductions for children can be found on our price list. When booking online, any reductions for children will be automatically applied. To the hotel brochure

Bring the Dog: Dogs are welcome at a price of € 20 per day (excl. dog food) More information about bringing your dog on holiday

Payment/Deposit: You must pay your bill upon departure. A deposit of 30% may be payable in the event of special bookings (luxury chalets and suites, groups, other special arrangements).

Payment Methods: We accept EC cards, Visa, MasterCard and advance payment by bank transfer.

Bank Details: Sparkasse St. Martin in Passeier, IBAN: IT10V06045 58840 000000010000, BIC/SWIFT Code: CRBZ IT 2 B031

Cancellation Conditions: What happens if you have to cancel your holiday before you arrive?

The booking will be effective only after written confirmation by Quellenhof Resort by fax, email or post and after payment of a 30% deposit. Credit transfer costs will be at the expense of the customer. 

Double rooms & Suites:

  • up to 4 weeks prior to arrival we charge 30% of the agreed price
  • from 4 weeks to 10 days prior to arrival we charge 50% of the agreed price
  • from 10 days to arrival we charge 70% of the agreed price
  • In case of no show or early departure we charge 100% of the agreed price

Exclusive Suites & Chalets:

  • up to 16 weeks prior to arrival we charge 30% of the agreed price
  • from 16 to 8 weeks prior to arrival we charge 50% of the agreed price
  • from 8 weeks to 10 days prior to arrival we charge 70% of the agreed price
  • from 10 days to 24 h prior to arrival we charge 80% of the agreed price
  • In case of no show or early departure we charge 100% of the agreed price

Travel Cancellation Insurance: The insurance policy covers all cancellation costs in the event of an accident, illness or death of the insured person, his or her children, parents or grandparents. (Of course we need a written confirmation). The insurance must be taken out through HOGAST (see below).

Information for your Holiday

at the Quellenhof Resort

Arrival: You can get to us easily by car, by train or by plane. Arrival Information

Check-in: You may access your room from 3pm on your scheduled arrival date.

Check-out: You are kindly requested to have vacated your room by 11am on your scheduled departure date. If you wish to check out late, you may do so (subject to availability). In such a case, a charge in the amount of 50% of the price of the room (excl. evening meal) will be payable and you will have until 6pm to vacate the room.

Parking: You may park your vehicle on our car park or in our underground garage free of charge. Guests staying in the Alpenschlössel can also use the underground garage there.

Inclusive Services: We have put together a list of the wide range of inclusive services at the Quellenhof especially for you. Inclusive Services

Half-Board: Guests staying in our exclusive suites and chalets in the Park and Vital Residences can take breakfast and evening meal in the Panorama Restaurant on the fifth floor of the Park Residence. Guests in our other rooms and suites in the Park and Vital Residences, the Forellenhof and the Quellenhof will enjoy their half-board experience in the Quellenhof main building. Guests staying in the Sonnenresidenz also dine in the Quellenhof main building. Those staying in the Alpenschlössel will receive their half-board in the Alpenschlössel.

À la carte restaurants: The Quellenhof à la carte restaurant and the Quellenhof Gourmetstube 1897 in the Quellenhof main building. Panorama Restaurant with a roof terrace and the ‘Teppanyaki’ sky restaurant in the Park Residence.

Dress Code: You are kindly requested to dress smartly for dinner.

Wine Cellar: 700 different wines, numerous weekly wine-tasting sessions and cellar tours

Bars: Quellenhof Bar in the Quellenhof main building, bar in the Alpenschlössel

Cigar Lounge: In the Quellenhof main building.

Spa: 22 Saunas. Four indoor pools, seven outdoor pools. We have separate spa areas for adults and families.
Adults only spa 
Family spa 
Spa Opening Hours 

Activity Programme:

  • Infrastructure: 3D indoor golf facility, four-hole golf course, eight tennis courts, beach volleyball court, football pitch, horse riding facility, gyms, Acqua Family Parc, 25m Olympic swimming pool with timing facility. 3D cinema and climbing hall for the kids.
  • Sporting Activity Programme: A wide range of activities, from Aquafit to Yoga. Weekly Sporting Activity Programme  You can acquire the current sporting activity programme at the hotel.
  • Guided Tours and Organised Activities: Two guided hikes per week and two guided mountain bike tours, weekly football matches on our football pitch.
  • Weekly music and dancing evenings, also live viewings of football matches and other events such as fashion shows, magic, casino royal and exhibitions in the Quellenhof Bar.
  • Winter Programme (only available in German)

Car Hire:

For Families: Bottle warmers, baby changing tables, baby intercoms, pushchairs and children’s rucksacks are available for hire. Access to Acqua Family Parc and the family saunas. Babysitting, children’s restaurant, kids club and mini club. 3D cinema, climbing hall, games rooms and much more. Children’s Programme
Family Offers

What happens if you have to cancel your holiday?

The reservation will be valid only after receiving a written confirmation by the Quellenhof Resort by fax, e-mail or by mail and after the payment of a deposit of 30% of the price of the stay. The costs of the bank transfer are borne by the customer.

• The deposit is a guarantee for the reservation and will not be returned in case of cancellation.
• Up to 8 weeks before the arrival date, only the deposit will be withheld.
• From 8 weeks to scheduled arrival or in case of no-show, delayed arrival or earlier departure: 100% of the entire stay.

To avoid additional cancellation fees, we suggest that you subscribe our travel insurance:

If you have any questions about your holiday at the Quellenhof Resort, please don’t hesitate to contact us. You can reach us by phone on +39 0473 645 474 or by e-mailing info@quellenhof.it